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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Explanation of Ocean Breeze UPS Shipping Methods

 

UPS Ground - Delivery of your item(s) is expected to occur within 4 to 7 days of the placed order date no matter what day you place your order.

 

UPS Two Day - Your shipment is expected to be delivered to the defined shipping location 2 days from the order placement date, assuming that the order was placed before 11:00 AM EST. Saturday and Sunday are not included in delivery days.

 

UPS Next Day - Your shipment is expected to be delivered the following business day (MON-FRI). Next Day shipping requires that your order be placed by 2:00PM EST (Mon-Thurs) to receive your item(s) the following business day. Next day shipping does not guarantee delivery before 10:30 AM, however your packages may arrive in the AM. Saturday and Sunday are not included in delivery days.

 

UPS SurePost - If your shipping address is an PO Box or an APO we are required to ship your items via UPS SurePost. When this method is used, one can expect to receive their item 1-5 additional business days than if you were to receive "Ground" shipping. You will still receive a UPS tracking number for your shipment. The tracking of the package will be available up until the time at which the United States Postal Service takes over the delivery of the package to its final destination.

 

UPS Saturday Delivery - Please call 561-575-2857 or email service@oceanbreezeinc.net for Saturday Delivery shipping quote.

 


UPS Address Change Charges

 

UPS posts a $12.00 for an address change after a shipment is underway. If the shipping address error occurred at time of order placement by the customer during order checkout online, the customer may be subject to a $12.00 address correction charge posted to the credit card used on the particular order.

 


Service for Customers within the 48 Contiguous States

 

For all addresses within the 48 contiguous states, UPS guarantees the day of delivery for every ground package you ship. For guaranteed day-definite delivery schedules, please use the Transit Times or view a map based on your origin postal code. Scheduled delivery days are revised from time to time as changes in technology, distribution, and volume occur.

 

If you would like to receive your goods faster that what is provided by UPS Ground service, please choose another shipping method during your shopping experience.You may change your shipping method at anytime by viewing your cart and selecting from the drop-down menu near the bottom of your cart.

Your package may not specifically say "Ocean Breeze or East Jupiter Marine" on the box

Please do not return the package under the assumption that it is something you did not order. 
The method by which your package is shipped is to your advantage and was specifically designed this way to effectively get the products you have purchased at Ocean Breeze or East Jupiter Marine directly to you in fastest way possible. How your package arrives to you will never impact the amount you were originally charged for shipping.

 


 

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